Consumer Protection Guide – SHARQ Yemeni Bank for Islamic Microfinance
Introduction:
SHARQ Yemeni Bank for Islamic Microfinance aims to provide a safe and reliable environment for our customers. We are committed to protecting consumer rights and enhancing transparency in all our financial services.
Consumer Rights:
Right to Information: Every customer has the right to obtain clear and accurate information about the products and services we offer, including fees, terms, and conditions.
Right to Privacy: We are committed to protecting your personal and financial data. Your information is handled with complete confidentiality in accordance with applicable legal standards.
Right to Complain: Customers have the right to file complaints regarding any services or transactions. We provide easy channels for submitting complaints and will strive to resolve them quickly and effectively.
Right to Fair Service: We are committed to providing our services with integrity and transparency, without discrimination against any customer.
Bank Obligations:
Providing clear information about all products and services.
Handling customer complaints seriously and promptly.
Enhancing financial awareness through workshops and seminars.
How to Submit Complaints:
Customers can submit complaints via:
Phone: [6309090]
Email: [Email]
Visiting one of the bank’s branches.
Sending the complaint via the website [Fill out the complaint submission form]
Financial Consumer Protection Guide 30-09-2024
Additional Resources:
We offer a range of resources to help customers make informed financial decisions, including educational guides, articles, and tips.
Conclusion:
At SHARQ Yemeni Bank for Islamic Microfinance, we believe that consumer protection is an essential part of our responsibility. We look forward to providing the best services to our customers and strengthening their trust in us.