بنك الشرق اليمني
بنك الشرق اليمني

privacy policy

SHARQ Yemeni Bank for Islamic Microfinance is committed to providing the highest level of protection regarding the processing of its customers’ personal data based on applicable data protection laws and regulations.

This policy clarifies how the head office of SHARQ Yemeni Bank for Islamic Microfinance in the Republic of Yemen and its branches in the Republic of Yemen may collect, use, store, disclose, or otherwise process your personal data, including in the context of your application for or use of one or more of our products or services, or when using the website, SHARQ Mobile application, or SHARQ Net. This policy applies to you whenever you use the website, including if you are an individual customer or a representative of a corporate customer (including former, current, and prospective customers).

Personal data includes all information collected and processed by SHARQ Yemeni Bank for Islamic Microfinance about you that can identify you directly or indirectly, including information received from third parties, information collected through the use of the website, cookies or any other similar technology, as well as our electronic banking services.

More specifically, the personal data that SHARQ Yemeni Bank for Islamic Microfinance may collect or process about you may include the following:

Identification information
which includes your name, date of birth, place of birth, nationality, country of residence, country of tax domicile, passport number, residence permit details, tax identification details, passport details, and your photograph.
Our interactions with you
which includes any records of telephone calls between you and SHARQ Yemeni Bank for Islamic Microfinance, and records of relevant information including your phone number, time and date of your calls, messages, duration of calls, routing information, and types of calls.
Identifiers assigned to you by SHARQ Yemeni Bank for Islamic Microfinance
such as your customer, business relationship, partner, or account number.
Contact information
which includes your postal address, telephone number, email address, and mobile phone number.
Family information
which includes your marital status and details of any dependents.
Financial information
which includes information about your financial circumstances, source of wealth, personal asset details, bank account numbers, spending, income, and credit bureau reports from competent authorities.
Professional information
which includes details of your employer, your educational and employment history, and your business interests.
Website technical data
which includes the Internet Protocol (IP) address used to access the website, website login data, browser type and version, time zone setting and location, browser plug-in types and versions, operating system and platform, and other technologies on the devices you use to access the website.

If you have any questions or complaints regarding this Privacy Policy or the protection of your personal data, please contact the Data Protection Team at SHARQ Yemeni Bank for Islamic Microfinance at the following address:

Data Protection Team

SHARQ Yemeni Bank for Islamic Microfinance

Ma’rib, Republic of Yemen

Email: privacy@syibank.com

لمزيد من المعلومات حول استخدامنا لملفات تعريف الارتباط، يرجى الرجوع إلى سياسة ملفات تعريف الارتباط الخاصة بنا.

SHARQ Yemeni Bank for Islamic Microfinance may process your personal data for the following purposes:

Processing application forms for products and services, including assessing customer suitability, conducting necessary checks, and performing risk assessments (e.g., in the case of a credit application) Providing products and services (including electronic banking services), including making payments and transactions and completing instructions or requests Monitoring and improving the website and its contents Establishing and managing banking relationships and accounts Conducting market research and surveys with the aim of improving our products and services Marketing and promotion, conducted with or without the support of third parties partnering with the bank Continuing to compete, develop, improve, and enhance our products and services Preventing, detecting, investigating, and prosecuting crimes (including, but not limited to, money laundering, terrorism, fraud, and other financial crimes) within any jurisdiction, verifying identity, screening government sanctions, and conducting due diligence checks Complying with any local or foreign law, regulation, policy, voluntary code, directive, judgment, or court order, in addition to any request from any authority, regulatory body, agency, or enforcement entity regarding any member of SHARQ Yemeni Bank for Islamic Microfinance Establishing, exercising, or defending legal rights in connection with legal proceedings (including any potential legal proceedings) and seeking professional or legal advice in relation to such legal proceedings Monitoring premises and ATMs

SHARQ Yemeni Bank for Islamic Microfinance processes your personal data to perform the banking contract(s) concluded with you as an individual customer or representative of a corporate customer, to comply with applicable legal or regulatory obligations, or to provide you with appropriate and quality products and services and prevent any excessive risks. SHARQ Yemeni Bank for Islamic Microfinance processes your personal data based on your consent. Typically, the personal data requested by SHARQ Yemeni Bank for Islamic Microfinance is necessary to provide a service or product to you or for your use of the website. If your personal data is not provided, SHARQ Yemeni Bank for Islamic Microfinance may be unable to comply with its legal or regulatory obligations or provide you with the requested products and services. When providing your data is necessary to provide a service or product, SHARQ Yemeni Bank for Islamic Microfinance will inform you of this and the consequences of not providing it. You have the right to withdraw your consent to the use of your personal data at any time through the methods notified to you by SHARQ Yemeni Bank for Islamic Microfinance through its various communication channels from time to time. Your withdrawal of consent will become effective within 30 days of receiving the withdrawal request, but this will not affect the legality of any personal data processing that occurred before such withdrawal came into effect (for example, if a credit check was conducted at the beginning of your contract) or any subsequent processing related to the business operations of SHARQ Yemeni Bank for Islamic Microfinance.

Your personal data processed by SHARQ Yemeni Bank for Islamic Microfinance will remain confidential and will only be accessed on a need-to-know basis, or as required by law, regulations, or court orders, by our staff involved in providing the relevant products and services, and third parties such as service providers involved in delivering our products and services, other financial institutions, financial intermediaries, regulatory and government authorities, and our professional advisors. SHARQ Yemeni Bank for Islamic Microfinance will notify you from time to time of the third parties that may access your personal data, including information provided to you in the context of forms you complete when applying for our products or services. For more information, please also refer to Clause 30 of the General Terms and Conditions for Accounts of SHARQ Yemeni Bank for Islamic Microfinance.

This privacy policy does not apply to third-party websites where our online advertisements are displayed, nor to linked third-party websites that we do not operate or control.

SHARQ Yemeni Bank for Islamic Microfinance retains the personal data processed by SHARQ Yemeni Bank for Islamic Microfinance in a form that allows for your identification for a period of not less than 5 years from the end of the business relationship (or the closing of your account) or the completion of the relevant transaction (if we do not have a business relationship with you), but no longer than is necessary for the purposes for which the personal data is processed, in line with legal, regulatory, or statutory obligations.
Upon the expiry of those periods, your personal data will be securely deleted or archived in order to comply with legal retention obligations or in accordance with applicable statutory limitation periods.

We may, to the extent permitted by law, record and monitor your communications with us to ensure compliance with our legal and regulatory obligations and our internal policies. This may include recording telephone conversations.

Under applicable law, regulations, and/or banking industry guidelines, you may have the right to invoke data subject rights regarding your personal data processed by SHARQ Yemeni Bank for Islamic Microfinance.

The rights you may invoke as a data subject include the following:

Right of Access You have the right to obtain confirmation from us as to whether or not your personal data is being processed, and in such case, you have the right to request copies of your personal information from us. Regarding any additional requested copies, please note that we may charge a reasonable fee based on administrative costs.

Right of Rectification You have the right to obtain from SHARQ Yemeni Bank for Islamic Microfinance the rectification of inaccurate personal data concerning you without undue delay.

Right to Erasure (Right to be Forgotten) Subject to compliance with applicable mandatory retention periods, you have the right to request that SHARQ Yemeni Bank for Islamic Microfinance erase your personal data when (a) the personal data is no longer necessary for the business operations of SHARQ Yemeni Bank for Islamic Microfinance (including providing financial services or products to you) or (b) when you withdraw your consent to the processing of your personal data and there is no other ground for the processing.

Right to Restriction of Processing You have the right to obtain from SHARQ Yemeni Bank for Islamic Microfinance a restriction of processing in any of the following circumstances: When you contest the accuracy of your personal data (in which case, the restriction will be for a period enabling SHARQ Yemeni Bank for Islamic Microfinance to verify the accuracy of said data) or when the processing is unlawful; When SHARQ Yemeni Bank for Islamic Microfinance no longer needs the personal data for the purposes of processing, but it is required by the data subject for the purpose of establishing, exercising, or defending legal claims; When you object to processing pending verification of whether the legitimate grounds of SHARQ Yemeni Bank for Islamic Microfinance override those of the data subject.

Right to Data Portability You have the right to transfer your personal data to another financial institution or financial service provider upon your request and when the processing is based on your consent.

Right to Object to Processing You have the right to object, on grounds relating to your particular situation, at any time to the processing of your personal data. SHARQ Yemeni Bank for Islamic Microfinance will not process said personal data unless such personal data is required for business operations related to the products or services provided to you. Any future withdrawal of consent will not affect the lawfulness of personal data processing prior to such withdrawal (for example, if a credit check was conducted at the beginning of the contract) or any subsequent processing related to the business operations of SHARQ Yemeni Bank for Islamic Microfinance. This right may be exercised at any time when your personal data is processed for direct marketing purposes.

To invoke data subject rights, please send an email to the Data Protection Officer at SHARQ Yemeni Bank for Islamic Microfinance (see contact details above).

The security and confidentiality of your personal data are important to us, and SHARQ Yemeni Bank for Islamic Microfinance has invested significant resources to protect and preserve your personal data. When using third-party service providers acting as processors, we require them to adhere to the same standards to which SHARQ Yemeni Bank for Islamic Microfinance is committed. Regardless of where your personal information is transferred or stored, we take all reasonably necessary steps to ensure that the security of your personal data is maintained.

SHARQ Yemeni Bank for Islamic Microfinance manages channels, pages, and accounts on some social media sites to inform, assist, and interact with customers. SHARQ Yemeni Bank for Islamic Microfinance monitors and records comments and posts made on these channels about SHARQ Yemeni Bank for Islamic Microfinance in order to improve its products and services. Please note that you should not communicate the following types of information to SHARQ Yemeni Bank for Islamic Microfinance through social media sites:

Confidential personal data, which includes any information related to your financial situation, your bank account details, your transactions, etc.; Sensitive personal data, which includes (1) special categories of personal data, meaning any information revealing racial or ethnic origin, political opinions, religious or philosophical beliefs, trade union membership, processing of genetic data, biometric data for the purpose of uniquely identifying a natural person, data concerning health, or data concerning a natural person’s sex life or sexual orientation, and (2) other sensitive personal data such as criminal convictions, offenses, and national identification numbers; Excessive, inappropriate, libelous, or offensive information towards individuals. SHARQ Yemeni Bank for Islamic Microfinance is not responsible for any information posted on those sites other than information posted by its employees on its behalf. SHARQ Yemeni Bank for Islamic Microfinance is only responsible for its own use of personal data received through these sites.